Knowledge Base
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V1 Platform
Ordering
Service Requests
Telecom Expense
Reports
Services
Mobile Lifecycle
Devices
Organisation
Relationships
Users
Cost Centres
Settings
UEM
Custom Fields
Reporting
Billing Accounts
Workflows
V1 Platform
The Basics
Features
Bill Reporting
Procure
Assist
Data Management
System Administration
UEM/MDM
FAQ's & Troubleshooting
Scheduled Reports
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Knowledge Base
V1 Platform
Ordering
Service Requests
Telecom Expense
Reports
Services
Mobile Lifecycle
Devices
Organisation
Relationships
Users
Cost Centres
Settings
UEM
Custom Fields
Reporting
Billing Accounts
Workflows
V1 Platform
The Basics
Features
Bill Reporting
Procure
Assist
Data Management
System Administration
UEM/MDM
FAQ's & Troubleshooting
Scheduled Reports
V1 Platform
Knowledge base articles for the Original Bluewater Platform
How to: Create Service Records
The Basics
How to: Use the Advanced Report Filter
How to: Search for a service
How to: Search for a User
How to: Search for an invoice
How to: Update names against my account numbers
How to: Search for a Device
How to: See when a service was last used
How to: Allocate the costs of a service to multiple Cost Centres
How to: Find out what caused this change in my bill?
How to: See a summary of a service’s costs
How to: See the itemised call details for a service
How to: Mark a service as redundant
How to: Mark a service, or multiple services as not redundant
How to: Download carrier invoices
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Features
How does Cost Centre Hub work?
How does the Potentially Redundant Services panel work?
What does the Analyse button do? (What caused this? explained)
How does the Mobile Data Usage Dashboard work? (near real time data usage)
How does the Insights Panel work?
How does the Unallocated Costs panel work?
What does the Recent Bills panel do?
How does the Cancelled still Billed panel work?
How does the Previous Users with Assets Panel work?
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Bill Reporting
How to: Use the Advanced Report Filter
How to: Mark a Report as a Favourite
What does the Analyse button do? (What caused this? explained)
How does the Previous users with assets panel work?
How does the Insights Panel work?
How does the Mobile Data Usage Dashboard work (near real time data usage)?
How does the Unallocated Costs panel work
How to run a report at a specific Cost Centre level
How to run reports: Mobile Data Usage Report
How to run reports: For Unallocated Services
How to run reports: For an individual service
How to run reports: For a previous billing month
How to run reports: Reporting on services that have exceeded their expected budgets
How to run reports: Locating a specific charge via Service Summary
How to run reports: Mobile Data Usage Trend Report
How to: Find my customised GL File
Advanced Report Filters
How to run reports: To show the trend for all my accounts
How to run reports: To show the trend of costs for all services
How to run reports: For a particular call type
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Procure
How to: Add/remove Devices and/or Accessories
How to: Order New device with service
How to: Order a new service
How to: Order a new device only
How to: Organise a Port of a Mobile Service to Telstra
How to: Search an order
How to: Run an order report
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Assist
How to: Cancel a single service
How to: organise a Transfer of Ownership (CHOWN)
How to: Cancel a service
How to: Cancel multiple services
How to: Organise a replacement SIM card
How to: Update the barring for a service
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Data Management
How to: Create a Cost Centre
How to: Update Cost Centre Details
How to: Delete a Cost Centre
How to: Update Device Records
How to: Create Device Records
How to: Delete User Records
How to: Record when a User leaves our organisation
How to: Update Service Records
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System Administration
How to: Create a new portal user
How to: Update my user credentials in the portal
How to: Change my password?
How to: Bulk upload details
UEM/MDM
How to: Enterprise wipe a device
FAQ's & Troubleshooting
Report Errors - What do they mean?
Can I be notified when my bills are loaded into Bluewater?
Can I be notified when my shared data pool reaches a certain threshold?
Why can I not cancel a mobile and a fixed voice/data service in the same order?
Understanding Our Email Policy – Security and Reliability Above All
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