🔇 Video is visual only, no Audio
Timeline Notes: The below will highlight notable times in the video with additional context.
Option 1:
0.05 - Search & select the service number to be cancelled
0.10 - Under the service details page, Navigate to "Configure Service" & select "Cancel Service" from the drop down list
0.17 - (Optional) Add any additional notes to be sent to the Dealer. These notes will not be stored against the service in the portal.
0.30 - Click "Next".
0.33 - Click "Submit Order"
0.36 - Your order has been submitted & you will receive an email confirming this information.
Option 2:
0.45 - Navigate to ASSIST in the top menu options & select "Service Cancellation"
0.53 - Enter the service number to be cancelled & click "Validate"
(This will populate the associated username for the service)
0.59 - (Optional) Add any additional notes to be sent to the Dealer. These notes will not be stored against the service in the portal.
1.10 - Click "Next".
1.13 - Click "Submit Order"
1.15 - Your order has been submitted & you will receive an email confirming this information.