Update the details of a device
🎧Video and Audio
Video Summary: This video will demonstrate how to update a devices general details via unified search on the home screen, the same process can be used to update a user or services details.
Timeline Notes: The below will highlight notable times in the video with additional context.
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0.39 - General details are all located on the ''Overview'' tab, to update the ''User'' or ''Service'' allocation, please see below videos.
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0.51 - All editable fields for each panel will show a blue underline when you hover over them in ''Edit'' mode, non-editable fields will be greyed out.
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1.02 - These changes will also reflect immediately on any report you run after the change.
Update the service allocation of device
🎧Video and Audio
Video Summary: This video will demonstrate how to update the service allocated to a device via unified search on the home screen.
Timeline Notes: The below will highlight notable times in the video with additional context.
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0.28 - Both update options will provide the same pop-up modal, no difference.
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1.10 - These service details are to assist you with ensuring the service being allocated to the device is both the correct service and correct type of service, i.e Mobile Data service being assigned to an iPad as apposed to a Mobile (voice only) service.
Update the user allocation of a device
🎧Video and Audio
Video Summary: This video will demonstrate how to update the user allocated to a device via unified search on the home screen.
Timeline Notes: The below will highlight notable times in the video with additional context.
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0.33 - If the user that you wish to assign to the device does not currently exist in your portal, you can create a new user from this modal by clicking the ''Create a new user'' link above the search box.