How to: Order New device with service

🔇 Video is visual only, no Audio

 

Video Summary: This video will demonstrate how to order a device with service.

Timeline Notes: The below will highlight notable times in the video with additional context.

  • 0.01 - In "Home" screen, hover over "PROCURE" and click on "Mobile Hardware", then select one of the categories of devices to order.
  • 0.05 - Select the desired handset to open the order form. 
  • 0.11 - Fill in the required information to proceed with the order.
  • 0.34 - Under the "Plan Details" section, click on "Choose a New Plan" button to include a new service to go along with the device you are ordering. This will bring up a pop-up window.
  • 0.36 - Proceed to fill in the information and complete the configuration as desired e.g. call barring, plan, etc. Once complete, click on the "Create Order" button to submit & close the window.
  • 1.00 - Click on "Next" button to proceed to the Delivery Page. If all details are correct, click on the "Confirm" button to proceed.
  • 1.09 - Click on the "Submit order(s)" to finalise the order. The following screen shows you that the order has been submitted. Note: you will also receive an email with information about your order.