🔇Video is visual only, no Audio
Video Summary: This video will show you how to cancel multiple services at once.
Timeline Notes: The below will highlight notable times in the video with additional context.
-
0.07 - Under the Assist module and then under Mobile Assistance, click Service Cancellation.
-
0.13 - Search for all the services that you would like to cancel and click enter on each.
-
0.25 - Enter any comments for the specific service. These will be sent to the Dealer as well as be saved against the service's "comments" section of the portal.
- 0.33 - (Optional) Enter any internal reference number. (This info will be recorded in the portal and on order reports).
- 0.53 - In the top or bottom right of the page, click Cancel Services.
- 0.56 - (Optional) Add any additional notes to be sent to the Dealer. These notes will not be stored against the service in the portal.
- 1.01 - Click Send.
- 1.09 - Your order has been submitted & you will receive an email confirming this information.