🎧 Video and Audio
Video Summary: This video will explain how the Cancelled Still Billed panel works.
Timeline Notes: The below will highlight notable times in the video with additional context.
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0.24 - This shows you how a service appears on the CSB panel i.e. via a cancellation order being placed in Bluewater.
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0.30 - This shows you how a service appears on the CSB panel i.e. via manually adding a record of a cancellation order against a service.
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1.00 - This shows you how you can search in this panel to find an entry.
- 1.08 - This shows you how to customise the panel to show fields important to you.
- 1.26 - This shows you how to export the list of services.
- 1.54 - This shows you how to 'remove from watchlist' to manually remove an entry.
Adding external service cancellation requests to be monitored via CSB
🎧 Video and Audio
Video Summary: This video will explain how to manually add a record of a cancellation request placed against a service, outside of the Bluewater portal.
Please note : this allows you to create a record of the cancellation, however the service will not be visible in the Cancelled Still Billed panel unless it meets the criteria of billing after cancellation.