At Bluewater Control, one of our primary goals is to ensure the security, reliability, and integrity of our communication with you. With this objective in mind, we have adopted a policy of not sending emails from custom domains but rather using our standardized "FROM" email addresses. This decision, rooted in enhanced security measures and best practices for email communication, is designed to safeguard our customers against phishing attempts, spam, and other email-related threats. This article outlines the rationale behind our policy and why this approach is in the best interest of our community.
The Challenges of Using Custom Domains for Emails
- Increased Phishing Risks: Emails from custom domains can significantly elevate the risk of phishing attacks. Cybercriminals often spoof these domains to send malicious emails, making it challenging for recipients to distinguish between legitimate and fraudulent communication. A custom domain can mask the purpose and help the attackers by providing additional contact surface for social engineering.
- Email Deliverability Issues: Using custom domains without proper authentication protocols (such as SPF, DKIM, and DMARC records) can lead to serious deliverability issues. Emails might be flagged as spam, never reaching the intended recipients.
- Domain Reputation: When too many emails are flagged as spam from a specific domain, it can harm the domain's reputation, affecting all subsequent email deliverability. This is detrimental not only to our company but also to our customers who rely on email communication for critical updates and transactions.
The Advantages of Using Our Default "FROM" Email Addresses
- Enhanced Security: Our default email addresses are configured with robust authentication methods that significantly reduces the risk of impersonation and phishing attacks. This ensures that when you receive an email from us, you can trust its authenticity. We implement SPF, DKIM and DMARC with reject policy for all our emails. By using our verified FROM addresses you also remove the ambiguity of the purpose of the email. All emails coming from Bluewater are regarding your TEM and device lifecycle and based on that expectation users can make better educated guesses about the legitimacy of the email.
- Reliable Email Delivery: Our standardized emails are recognized and trusted by email providers, which means our messages are less likely to end up in your spam folder. This reliability ensures that you receive all necessary communications from us without delay.
- Trust and Transparency: By consistently using our default "FROM" email addresses, we build a recognizable brand identity. You can quickly identify our emails and feel confident in the security and reliability of the information you're receiving.
Frequently Asked Questions (FAQs)
- Can I request emails from a custom domain for my business interactions?
While we understand the desire for personalized communication, our commitment to security and reliability prevents us from accommodating requests for custom domain emails. We appreciate your understanding and cooperation in this matter.
- How can I ensure emails from your default addresses are secure?
We recommend adding our default "FROM" email addresses to your list of trusted contacts. All our emails are signed and have the industry standard authentication mechanisms. If an email claiming that it’s coming from Bluewater doesn’t have all of these it is most likely an impersonation attempt. Additionally, you can always contact our customer support team if you receive an email that looks suspicious or if you're unsure about its legitimacy.
- What steps are being taken to further enhance email security?
We continually monitor and update our email security practices addressing evolving threats. This includes staying up to date with authentication protocols, educating our customers about phishing and scam emails, and swiftly responding to any incidents of email fraud. Regular reviews of our DMARC notifications will reveal malicious targeted trends which we will share with the impacted organisations and discuss mitigation plans.
Conclusion
Our decision to utilize standard "FROM" email addresses is a carefully considered policy aimed at protecting our customers and ensuring the integrity of our communications. At Bluewater Control, we believe that this approach strikes the perfect balance between security and convenience, allowing us to provide you with timely, reliable, and safe correspondence.
We appreciate your understanding and cooperation as we continue to work together towards a secure digital environment. Should you have any questions or require further clarification, our customer support team is always here to assist you.