V1 Platform (end of support 31 July 2026)
Knowledge base articles for the Original Bluewater Platform
The Basics
- How to: Use the Advanced Report Filter
- How to: Search for a service
- How to: Search for a User
- How to: Search for an invoice
- How to: Update names against my account numbers
- How to: Search for a Device
- How to: See when a service was last used
- How to: Allocate the costs of a service to multiple Cost Centres
- How to: Find out what caused this change in my bill?
- How to: See a summary of a service’s costs
- How to: See the itemised call details for a service
- How to: Mark a service as redundant
- How to: Mark a service, or multiple services as not redundant
- How to: Download carrier invoices
Features
- How does Cost Centre Hub work?
- How does the Potentially Redundant Services panel work?
- What does the Analyse button do? (What caused this? explained)
- How does the Mobile Data Usage Dashboard work? (near real time data usage)
- How does the Insights Panel work?
- How does the Unallocated Costs panel work?
- What does the Recent Bills panel do?
- How does the Cancelled still Billed panel work?
- How does the Previous Users with Assets Panel work?
Bill Reporting
- How to: Use the Advanced Report Filter
- How to: Mark a Report as a Favourite
- What does the Analyse button do? (What caused this? explained)
- How does the Previous users with assets panel work?
- How does the Insights Panel work?
- How does the Mobile Data Usage Dashboard work (near real time data usage)?
- How does the Unallocated Costs panel work
- How to run a report at a specific Cost Centre level
- How to run reports: Mobile Data Usage Report
- How to run reports: For Unallocated Services
- How to run reports: For an individual service
- How to run reports: For a previous billing month
- How to run reports: Reporting on services that have exceeded their expected budgets
- How to run reports: Locating a specific charge via Service Summary
- How to run reports: Mobile Data Usage Trend Report
- How to: Find my customised GL File
- Advanced Report Filters
- How to run reports: To show the trend for all my accounts
- How to run reports: To show the trend of costs for all services
- How to run reports: For a particular call type
Procure
Assist
Data Management
System Administration
UEM/MDM
FAQ's & Troubleshooting
- Report Errors - What do they mean?
- Can I be notified when my bills are loaded into Bluewater?
- Can I be notified when my shared data pool reaches a certain threshold?
- Why can I not cancel a mobile and a fixed voice/data service in the same order?
- Understanding Our Email Policy – Security and Reliability Above All