The guide below will demonstrate how to request International Roaming to be enabled on your services via the Connect platform
2. Click on ''Service Requests''
3. Click on ''Request Plan Feature''
4. Start typing in the service number field
5. Find and click on the relevant number you want to enable roaming for and click Next
6. In the "Add-on" tab, click on the drop down
7. Find the relevant roaming pass/pack you want to apply
8. Click on Activation Date
9. Click on the date you want roaming enabled
10. Click on the Deactivation date field
11. Click on the date you want roaming disabled. Note: this has to be a business day (Mon to Fri)
Note: for ''IR Monthly passes'' in particular, it is important to add the deactivation date. This is because for the IR Monthly passes, they will continue to charge against the service until they are deactivated.
12. Click on Submit Order
13. Your request will be submitted and will be sent to your MSP for provisioning. Click Okay to close pop-up
14. You can also lodge a request to enable roaming by searching for a service number in the search bar
15. Click into the service record and then click on "Actions"
16. Click on Request Plan Feature and then complete the details shown in steps 6-12 above:
