Skip to content
English
More support
  • There are no suggestions because the search field is empty.

How to Suspend Mobile Services - Connect

This guide will show you how to Suspend a Mobile Service.

1. Click on 'Ordering'
Click on Ordering
2. Click on 'Service Requests'
Click on Service Requests
3. Click on Cancel/Suspend/Divert/Reconnect
Click on Cancel/Suspend/Divert/Reconnect
4. Click on 'Suspend Service' and then Next
Click on Suspend Service and then Next
5. Type in the number you want to suspend
Type in the number you want to suspend
6. Choose the service number from the list
Choose the number from the list
7. You can add multiple numbers by typing more numbers in the Search bar.
You can add multiple numbers by typing more numbers in the Search bar
8. If you have a large number of services to suspend you can Click on 'Bulk Import' which enables you to upload a CSV file and facilitate a bulk suspension.
Click on Bulk Import to be able to upload a file
9. Click on 'Download a CSV template' to create a CSV file in the correct format.

 OR /

If you have a CSV file proceed to Step 10.

Click on Download a CSV template
10. Click on 'Import CSV file'. Search for your file and then choose Next. Remember your file must be in .csv format!
Click on Import CSV file. Search for your file and then choose Next. Remember your file must be in .csv format!
11. Click on 'Submit Order'.
Click on Submit Order
12. Click on Okay. You will recieve an email confirming your order has been submitted to your MSP to facilitate the suspension.
Click on Okay. You will recieve an email confirming your order has been submitted.
13. You can also suspend services by searching for the service and selecting it in the drop down.
You can also suspend services by searching for the service and selecting it in the drop down
14. In the overview tab, click on 'Actions'.
In the overview tab, click on Actions
15. Click on 'Suspend Service'.
Click on Suspend Service
16. Type in any supporting information such as 'Customer Reference' or 'Order Comments' you wish to add.
Type any Purchase Order, Customer Reference or Order Comments
17. Click on 'Submit Order'.
Click on Submit Order
18. Click on Okay. You will receive an email confirming your order has been submitted.
Click on Okay. You will receive an email confirming your order has been submitted.
19. Please note: once your ticket is submitted the service status of the service will change to "Awaiting Suspension".
20. Once your MSP completes the diversion the service status will be updated to "Suspended".