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How to send a Device for Repair (no loan device required) - Connect

This guide will show you how to send a device for repair (when no replacement device is needed).

 

 Click on Ordering
Click on Ordering

 

 Click on Repair Device
Click on Repair Device

 

 Enter the device IMEI 

Paste "011762893049773" into input

 Select the device from the list that matches the IMEI 

Click on Apple iPhone X - In Use…

 If no Replacement or Loan device needed, Click on No

Click on No
 
 Enter Date of Purchase
Click on 2
 Select whether the device is under Warranty Yes/No
Click on Yes

 If 'yes' enter the accessories that will also be returned if any

Click on Open
 

 

 

Click on Open

18. Click on AC Charger

Click on AC Charger
 
 Click on Pin # or Lock-code (enter if required)
 
Click on Pin # or Lock-code
 Click on Next
Click on Next
 Enter Satchel Delivery Address (where the device is held)
Type "87"
 Select address from list 
Click on 87 PARADISE ISLAND, PARADISE 87, SURFERS PARADISE, QLD, 4217, AUSTRALIA
 Click on Submit Order
Click on Submit Order
 Click on Okay
Click on Okay