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How to Remove a Diversion for a Mobile Service - Connect

This guide will show you how to Remove a Diversion for a Mobile service.

1. Click on Ordering
Click on Ordering
2. Click on Service Requests
Click on Service Requests
3. Click on Cancel/Suspend/Divert/Reconnect
Click on Cancel/Suspend/Divert/Reconnect
4. Click on Remove Diversion and click Next
Click on Remove Diversion and click Next
5. Type in the number you want to remove the diversion from.
Type in the number you want to remove the diversion for
6. Click on Remove Diversion Date
Click on Remove Diversion Date
7. Select the date you want the diversion to stop.
Select the date you want to remove the diversion for
8. Type any Purchase Order, Customer Reference or Order Comments (optional).
Type any Purchase Order, Customer Reference or Order Comments
9. Click on Submit Order
Click on Submit Order
10. Click on Okay. You will receive an email confirming your order has been submitted.
Click on Okay. You will receive an email confirming your order has been submitted.
11. You can also remove a diversion for a service by searching for the service in the search bar at the top of the screen and selecting it in the drop down
You can also remove a diversion for a service by searching for the service and selecting it in the drop down
12. Click on Actions
Click on Actions
13. Click on Remove Diversion
Click on Remove Diversion
14. Click on Remove Diversion Date
Click on Remove Diversion Date

15. Select the date you want the diversion to stop.

Select the date you want to remove the diversion for
16. Type any Purchase Order, Customer Reference or Order Comments (optional)
Type any Purchase Order, Customer Reference or Order Comments
17. Click on Submit Order
Click on Submit Order
18. Click on Okay. You will receive an email confirming your order has been submitted.
Click on Okay. You will receive an email confirming your order has been submitted.
19. Please note: once your ticket is submitted the service status of the service will change to "Awaiting Removal of Diversion".
20. Once your MSP completes the diversion the service status will be updated to "Activated".
21. Also, the "Diverted to Number" will be removed from the service record once this request is closed out.
Also, the "Diverted to Number" will be removed from the service record once this request is closed out.