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How to Reconnect Mobile Services - Connect

This guide will show you how to Reconnect a mobile service in Connect.

1. Click on Ordering

Click on Ordering
2. Click on Service Requests
Click on Service Requests
3. Click on Cancel/Suspend/Divert/Reconnect
Click on Cancel/Suspend/Divert/Reconnect
4. Click on Reconnect Service and click Next
Click on Reconnect Service and Next
5. Type in the number you want to reconnect
Type in the number you want to reconnect
6. Type any Purchase Order, Customer Reference or Order Comments if required by your business.
Type any Purchase Order, Customer Reference or Order Comments
7. Click on Submit Order
Click on Submit Order
8. Click on Okay. You will receive an email confirming your order has been submitted.
Click on Okay. You will receive an email confirming your order has been submitted.
9. You can also reconnect services by entering the service number in the search bar at the top of the screen and selecting it in the drop down
You can also reconnect services by searching for the service and selecting it in the drop down
10. Click on Actions
Click on Actions
11. Click on Reconnect Service
Click on Reconnect Service
12. Type any Purchase Order, Customer Reference or Order Comments (optional).
Type any Purchase Order, Customer Reference or Order Comments
13. Click on Submit Order
Click on Submit Order
14. Click on Okay. You will receive an email confirming your order has been submitted.
Click on Okay. You will receive an email confirming your order has been submitted.
15. Please note: once your ticket is submitted the service status of the service will change to "Awaiting Reconnection".
16. Once your MSP completes the diversion the service status will be updated to "Activated".