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How to Order a New Mobile Service - Connect

This guide will show you how to order a new mobile service in Connect.

1. Click on 'Ordering'
Click on Ordering
2. Click on 'Make an Order'
Click on Make an Order
3. Click on 'Plans Only'
Click on Plans Only
4. Select the relevant plan from your list of options and click on 'Order Now'
Select the relevant plan from your list of options, and click on Order Now
5. Select the relevant provisioning account (if there are options available)
Select the relevant provisioning account (if there are options available)
6. Click on 'Type of SIM' and choose the relevant option. Note: if you have a blank SIM card, choose "Already Have Physical SIM"
Click on Type of SIM and choose the relevant option. Note: if you have a blank SIM card, choose "Already Have Physical SIM"
7. Under the 'Service Fields' section  include any relevant information such as Natural Account, Service Type, Service Description etc.
Note: if you have service custom fields configured in your portal relating to ordering, they will appear here.
Under the 'Service Fields' section, include any relevant information such as Natural Account, Service Type, Service Description etc. Note: if you have service custom fields configured in your portal relating to ordering, they will appear here.
 8. In the 'Plan Features' section, review the available options and adjust the barring   settings to enable or restrict the features you want for the service.
In the 'Plan Features' section, review and adjust the barrings to bar/enable those features you require on the service
9. The Order Summary will capture the monthly plan costs
The Ordeer Summary will capture the monthly plan costs
10. Click on Next
Click on Next
11. In the 'User to Assign' field, type in the name of the user you want to assign the service to.
In the 'User to Assign' field, type in the name of the user you want to assign the service to.
12. If they exist in the portal, they will appear in the drop down.
If they exist in the portal, they will appear in the drop down
13. Alternately, if you type in a User to assign the service to and the user does not exist, click on "Add a New User"
Alternately, if you type in a User to assign the service to, and the user does not exist, click on "Add a New User"
14. Fill in all the relevant details about the new user ie. First name, Last name and Cost Centre for a User with a 'Category' of 'Person'
or/
the Name and Cost Centre for a User with a 'Category' of 'Location' or 'Function'.
Fill in all the relevant details about the new user ie. First name, Last name and cost centre for a User with a category of Person, or the Name and cost centre for a User with a category of Location or Function
15. Click on 'Create'.
Click on Create
16. Type in the SIM card (if you chose in the "Type of SIM" field "Already Have Physical SIM")
Type in the SIM card (if you chose in the "Type of SIM" field "Already Have Physical SIM")
17. Click on 'Assign'
Click on Assign
18. In this page you can also assign a device to the Service and User. Click on 'Add Existing Device/s'
In this page you can also assign a device to the Service and User. Click on Add Existing Device/s
19. Type in the IMEI number to find the device
Type in the IMEI number to find the device
20. Click on 'Assign'
Click on Assign
21. Click on 'Go To Checkout'
Click on Go To Checkout
22. The next page summarises the order so you can review it before submitting.
The next page summarises the order so you can review it before submitting
23. Add in any Purchase Order, or Customer Reference details, as well as any Order Comments for your MSP under the Order references panel (optional).
Add in any Purchase Order, or Customer Reference details, as well as any Order Comments for your MSP under the Order references panel
24. Click on 'Submit Order'.
Click on Submit Order
25. Click on Okay. You will receive an email confirming your order has been submitted.
Click on Okay. You will receive an email confirming your order has been submitted.