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How to Divert Mobile Services - Connect

This guide will show you how to divert mobile services in Connect.

1. Click on Ordering
Click on Ordering
2. Click on Service Requests
Click on Service Requests
3. Click on Cancel/Suspend/Divert/Reconnect
Click on Cancel/Suspend/Divert/Reconnect
4. Click on Divert Service and Next
Click on Divert Service and Next
5. Type in the number you want to divert
Type in the number you want to divert
6. Choose the number from the list
Choose the number from the list
7. Type the number you want to divert TO
Type the number you want to divert TO
8. Click on Activation Date
Click on Activation Date
9. Select the date you want to action the diversion
Select the date you want to action the divert
10. Click on Remove Diversion Date
Click on Remove Diversion Date
11. Select the date you want to remove the diversion
Select the date you want to remove the divert
12. Type any Purchase Order, Customer Reference or Order Comments (if required by your business).
Type any Purchase Order, Customer Reference or Order Comments
13. Click on Submit Order
Click on Submit Order
14. Click on Okay.
You will receive an email confirming your order has been submitted.
Click on Okay. You will receive an email confirming your order has been submitted.
15. You can also divert services by entering the service number in the search bar at the top of the screen and selecting it in the drop down
You can also divert services by searching for the service and selecting it in the drop down
16. In the overview tab, click on Actions
In the overview tab, click on Actions
17. Click on Divert Service
Click on Divert Service
18. Fill in all the relevant details as per the steps above.
Fill in all the relevant details
19. You may leave the "Remove Diversion Date" field blank. Doing so will keep the service diverted indefinitely, until a subsequent request to "Remove Diversion" is submitted and processed (see the "How to Remove a Diversion for a Mobile Service" article for details).
You can leave "Remove Diversion Date" blank which will mean the service will remain diverted until a further request to "Remove diversion is placed" (see "How to remove a diversion for a Mobile Service" article)
20. Click on Submit Order
Click on Submit Order
21. Click on Okay. You will receive an email confirming your order has been submitted.
Click on Okay. You will receive an email confirming your order has been submitted.
22. Please note: once your ticket is submitted the service status of the service will change to "Awaiting Diversion".
23. Once your MSP completes the diversion the service status will be updated to "Diverted".
24. The "Diverted to Number" field against the service record will be updated once the request is closed out
The "Diverted to Number" field against the service record will be updated once the request is closed out