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1. Click on Ordering.
2. Click on Service Requests.
3. Click on Cancel/Suspend/Divert/Reconnect.
4. Click on Cancel Service and Next.
5. Type in the number you want to cancel.
6. Choose the number from the list.
7. You can add multiple numbers by typing additional numbers in the Search bar.
8. If you have numerous services to cancel select 'Bulk Import' to upload a CSV file containing details of the services (numbers) you would like to cancel.
9. Click on 'Download a CSV template'.
Click on 'Import CSV file'. Search for your file and then choose Next.
Remember your file must be in .csv format!
10. Type in a Purchase Order #, Customer Reference # or any Order Comments if required by your business.
11. Click on Submit Order.
12. Click on Okay.
You will receive an email confirming your order has been submitted.
13. You can also cancel services by searching for the service in the search bar at the top of the screen and select it in the drop down.
14. In the overview tab, click on Actions.
15. Click on Cancel Service
16. Type any Purchase Order, Customer Reference or Order Comments (if required).
17. Click on Submit Order
