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Enabling International Roaming (and a roaming pass) for a service - Connect

The below guide will advise on how to enable International Roaming in the platform.

 
1. Click on Ordering
Click on Ordering
2. Click on Service Requests
Click on Service Requests
3. Click on Request Plan Feature
Click on Request Plan Feature
4. Start typing in the service number field
Start typing in the service number field
5. Find and select the phone number you want to enable roaming for, then click Next.
Find and click on the relevant number you want to enable roaming for and click Next
6. In the "Add-on" tab, click on the drop down
In the "Add-on" tab, click on the drop down
7. Click on the required Roaming Pass, EG: IR Day Pass 10 ($10.00 per day) or relevant option if required for a longer period of time. 
Find the relevant roaming pass/pack you want to apply
8. Click on Activation Date
Click on Activation Date
9. Click on the date you want roaming enabled
Click on the date you want roaming enabled
10. Click on the Deactivation date field
Click on the Deactivation date field
11. Click on the date you want roaming disabled. Note: this has to be a business day (Mon to Fri)
Click on the date you want roaming disabled. Note: this has to be a business day (Mon to Fri)
12. Click on Submit Order
Click on Submit Order
13. Your request will be submitted and will be sent to your MSP for actioning. Click Okay.
Your request will be submitted and will be sent to your MSP for actioning. Click Okay.
14. You can also lodge a request to enable roaming by searching for a service number in the search bar
You can also lodge a request to enable roaming by searching for a service number in the search bar
15. Click into the service record and then click on "Actions"
Click into the service record and then click on "Actions"
16. Click on Request Plan Feature and then complete the details
Click on Request Plan Feature and then complete the details
17. Please note : for IR Monthly passes in particular, it is important to add in a deactivation date. This is because for the IR Monthly passes, they will continue to charge against the service until they are deactivated.
Please note : for IR Monthly passes in particular, it is important to add in a deactivation date. This is because for the IR Monthly passes, they will continue to charge against the service until they are deactivated.