🛒 Ordering & Support
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Ordering / Assist Enhancements
- Assist forms now support selecting unbilled services across all request types:
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- Device Enrolment setting in the catalogue can now be overidden per order with optional checkbox support:
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- Device search in Assist forms now supports serial number, asset tag, and external ID in addition to IMEI
- "Submitter" field renamed to "Ordered By" in Order Tracking for terminology consistency
📊 Reports & Listing Enhancements
- Skip Weekend for Scheduled Reports
- Portal admins can now configure scheduled reports that fall on a Saturday or Sunday to be sent on the following Monday, preventing them from being buried in inboxes over the weeekend:
- Device Widgets Update on Dashboards
- Enhanced device widget to highlight critical device details more clearly for faster operational decisions.
📶ConnectWise Integration Refinement
- Display Order By Portal User and Assign To User
- Info in ConnectWise ticket improves order traceability by including specific details about the portal user placing the order and the end-user assigned to the service within the ConnectWise ticket.
↗️Misc. UX Improvements
- Reduce Activity Log noise
- Suppressed activity logs and workflows when imports contain no changes, eliminating unnecessary processing noise.
- Exclusion of unchanged fields from activity logs to reduce clutter and highlight meaningful configuration updates.
- Workflow Pre-Bill Notification Enhancements:
- Configure Threshold unit in GB or TB in the Pre-Bill Data Exceed trigger
