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Bill Analysis - What Caused This? - Connect

This guide will show you how to find what has caused an increase or decrease in your monthly bill. 

1. Click on Telecom Expense.
Click on Telecom Expense
2. Click on Bill Analysis.

Click on Bill Analysis

3. Review Bills to find the 'Change' you want to investigate.

Review Bills to find the 'Change' you want to investigate

4. Click on "What Caused This?"

Click on What Caused This?

5. Click on the 'Service' where you see a variance you wish to investigate.

Click on the 'Service' where you see a variance you want to investigate

6. Select the charge you wish to investigate further.

Select the charge you want to drill down into further

7. You can then drill down to individual services to investigate further and understand the month on month change.

You can drill down to individual services, to investigate further to understand the month on month change

8. "Cost History" can assist by displaying 'Charge History' up to 6 months.

Cost History can assist to show Charge History, up to 6 months

9. "Cost & Usage" is where you can drill down month by month or over a select period of months.

Cost & Usage is where you can drill down month by month or over a select period of months

10. Choose the Month you want to start from, in this Example we want to see April to May.

Choose the Month you want to start from, in this case we want to see April to May

11. Click on April and we can view April to May.
Click on April and we can view April to may